Services provided by agreement
“Where the water service sought cannot meet the standard set in the Operating Licence, the Corporation may allow a service subject to conditions, and the landowner entering into an agreement”
Policy222- Land Servicing Policy Program Manual
We endeavour to meet the special requirements of our customers in a fair manner.
There are occasions where we cannot supply a water service that meets the standards prescribed in our Operating Licence. This may be due to: the unavailability of suitable infrastructure; the existing infrastructure having insufficient capacity; or the quality of available water not meeting the standards stipulated in the Operating Licence.
In such circumstances, we may offer a service that varies from the standard requirements of our Operating Licence. Before this can be provided, the landowner and the Corporation must enter into an Agreement.
Scenarios where a Service Provided by Agreement (Agreement) is necessary are:
a) services off a distribution or trunk main;
b) for major customers;
c) non-standard water schemes;
d) where the meter will not be on the property;
e) restricted use services;
f) water supply not meeting drinking water standards;
g) non-standard pressure conditions; or
h) farmlands services.
When we enter into an Agreement with a customer that excludes, modifies or restricts the terms and conditions of our Operating Licence, s5.4 Schedule 3 Customer Provision requires that we publish a report annually.
The document below reports the total number and types of Agreements the Corporation has in place, by region.
 | Services by agreement |
